Carpet Cleaning SW6 Privacy Policy

This Privacy Policy explains how Carpet Cleaning SW6 collects, uses, stores, and protects personal data relating to customers in our service area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Carpet Cleaning SW6 customers in the area who use our carpet cleaning and associated services, whether you contact us online, by post, or in person.

Data Controller

Carpet Cleaning SW6 is the data controller for the personal data described in this Privacy Policy. As data controller, we decide how and why your personal information is processed and are responsible for complying with applicable data protection laws.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:

Identification and contact details such as your name, home or business address, billing address, and preferred method of contact.

Booking and service information such as details of your carpet cleaning requirements, property access information you choose to share, dates and times of appointments, and records of the services we provide.

Communication records such as messages you send to us, notes from phone or in-person conversations related to your bookings, enquiries, quotes, feedback, and complaints.

Payment-related information such as information needed to process payments and issue invoices and receipts. We do not store full payment card details. Where third-party payment processors are used, your payment details are processed directly by them.

Technical and usage data such as basic information about how you interact with our website or online booking tools, including device and browser information and pages viewed. This is usually collected through cookies or similar technologies and is used to improve our services and website performance.

How We Collect Your Data

We collect personal data from you directly when you contact us to request a quote, make a booking, or communicate with us about our services. We may also collect data when you fill in forms, provide feedback, or participate in promotions or surveys.

Some data may be collected automatically when you visit our website, such as technical and usage data gathered through cookies or similar technologies. Where required, we will seek your consent for the use of non-essential cookies.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis under data protection law. The lawful bases we rely on include:

Contract: We process your data to enter into and perform a contract with you, such as taking bookings, providing carpet cleaning services, and managing payments and billing.

Legitimate interests: We process data for our legitimate business interests, such as scheduling and managing our workforce, responding to customer queries, improving our services, and keeping records of services provided. We balance these interests against your rights and freedoms.

Legal obligation: We may process your data where it is necessary to comply with legal or regulatory requirements, such as accounting, tax, and record-keeping obligations.

Consent: In limited situations, we may rely on your consent, for example for certain marketing communications or optional website cookies. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage our carpet cleaning and related services, including arranging appointments, accessing your property as agreed, and carrying out cleaning work.

To communicate with you about bookings, rescheduling, cancellations, service updates, and customer support enquiries.

To prepare and send estimates, quotes, invoices, and receipts, and to process payments and refunds.

To manage our customer records, including maintaining a history of services provided for reference and quality assurance.

To respond to complaints, handle disputes, and enforce our terms and conditions.

To improve our services, operations, and website by analysing how customers use our services and providing staff training.

To comply with legal and regulatory obligations, including accounting and tax requirements.

To send you marketing communications about similar services where we are permitted to do so by law, and where you have not opted out of such communications.

Data Sharing and Processors

We do not sell your personal data. We may share your data with selected third parties where necessary for the purposes described in this policy, including:

Service providers who act as data processors and provide services such as booking systems, customer management tools, payment processing, accounting software, website hosting, and IT support. These processors are only allowed to process your data on our instructions and must keep it secure.

Professional advisers such as accountants or legal advisers, where this is necessary to obtain professional advice or comply with our legal obligations.

Regulatory authorities, law enforcement agencies, or public bodies where we are required to share data by law or in order to protect our rights, property, customers, or the safety of others.

Where our staff or contractors need access to your personal data to carry out services, this access is limited to what is necessary for their role and is subject to appropriate confidentiality obligations.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Customer and booking records, including basic contact details and information about services provided, are generally retained for up to seven years after your last interaction with us, to comply with tax and accounting obligations and to maintain service history.

Communication records such as routine enquiries or feedback may be retained for a shorter period where they are not needed for legal or contractual purposes.

Marketing-related data is kept until you opt out of receiving such communications or until we determine that it is no longer needed, whichever comes first, after which it will be deleted or anonymised.

When we no longer need your personal data, we will securely delete or anonymise it. Anonymised data that no longer identifies you may be kept for statistical or business analysis purposes.

International Transfers

Some of our service providers may store or process your personal data outside the United Kingdom or the European Economic Area. Where this occurs, we ensure that appropriate safeguards are in place to protect your data, such as using providers in countries with adequate data protection laws or entering into contracts that incorporate recognised data protection clauses.

Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to prevent unauthorised access, accidental loss, misuse, or disclosure of your information.

Measures may include access controls, secure storage, encryption where appropriate, staff training, and regular review of our security practices. While we strive to protect your personal data, no system can be completely secure, and you share information with us at your own risk.

Your Data Protection Rights

As a customer of Carpet Cleaning SW6 in our service area, you have a number of rights under data protection law. Subject to certain conditions and exemptions, these include:

Right of access: You can request a copy of the personal data we hold about you and information about how we use it.

Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restrict processing: You can ask us to restrict the processing of your data in specific situations, such as while we verify its accuracy or consider an objection you have raised.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests. You also have an absolute right to object to direct marketing.

Right to data portability: In certain cases, you can request that we provide your personal data in a structured, commonly used, machine-readable format or that we transfer it to another service provider where technically feasible.

Where we rely on consent as the lawful basis for processing, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the contact methods available on our website or through the usual communication channels you use to reach Carpet Cleaning SW6.

If you are not satisfied with our response or believe that your data protection rights have been infringed, you have the right to lodge a complaint with the relevant supervisory authority. In the United Kingdom, this is the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any changes will be posted in the latest version of the Privacy Policy. We encourage you to review this policy periodically so that you remain informed about how we protect your information.

This Privacy Policy applies to all Carpet Cleaning SW6 customers in our service area and is intended to give you clear and transparent information about your personal data and your rights.