Carpet Cleaning SW6 Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaning SW6 provides professional carpet and related cleaning services to domestic and commercial customers. By making a booking or allowing our operatives to start work, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Customer means the individual or organisation booking or receiving carpet cleaning or associated services.

Company means Carpet Cleaning SW6, the provider of the services.

Services means carpet cleaning and any other cleaning or related services that the Company agrees to provide to the Customer.

Operative means any cleaner, technician or subcontractor engaged by the Company to deliver the Services.

Premises means the property or area where the Services are to be carried out.

2. Scope of Services

The Company offers professional carpet and related cleaning services, which may include, but are not limited to, hot water extraction, dry carpet cleaning, stain treatment, rug cleaning, upholstery cleaning, and associated services as agreed with the Customer at the time of booking.

The exact scope of the Services for each booking will be confirmed by the Company during the booking process based on the information supplied by the Customer. Any additional work requested on the day of service is subject to the Operative's discretion and may incur additional charges.

3. Booking Process

Bookings for Services can be made by the Customer through the communication channels advertised by the Company. At the time of booking, the Customer will be asked to provide accurate details of the Premises, the type and condition of carpets or items to be cleaned, access arrangements, and any special requirements.

The Company will provide a price estimate based on the information supplied. The Company reserves the right to amend the quoted price if the information provided by the Customer proves to be inaccurate or incomplete, or if the condition or size of the carpets or areas exceeds what was reasonably anticipated.

A booking will be deemed confirmed only once the Company has issued a confirmation and, where required, the Customer has paid any deposit requested by the Company. The Company may refuse any booking at its absolute discretion.

4. Access to the Premises

The Customer must ensure that the Operatives have safe and reasonable access to the Premises at the agreed date and time. This includes provision of any necessary keys, access codes, parking arrangements and instructions for entry.

The Customer is responsible for ensuring that there is adequate space for equipment and that running water and electricity are available at the Premises. If access is not available at the scheduled time, or required utilities are not available, the Company may treat the appointment as a late cancellation and apply the relevant charges.

5. Customer Obligations

The Customer must remove fragile, valuable, or easily damaged items from the areas to be cleaned and must secure any pets or children away from equipment and cleaning products during the service.

The Customer should inform the Company in advance of any known defects, hazards or risks at the Premises, including loose flooring, damaged carpets, unstable furniture, or sensitive materials. The Customer must also notify the Company of any existing stains, damage, or wear that may affect the cleaning process or results.

The Customer is responsible for complying with any rules or restrictions set by landlords, building managers, or third parties relating to cleaning activities at the Premises.

6. Pricing and Payment Terms

All prices for Services are provided in advance of the booking being confirmed. The price may be based on room size, item type, condition and level of soiling, or on a fixed package, as communicated by the Company.

Unless otherwise stated, prices are exclusive of any applicable taxes. If taxes apply, these will be clearly indicated to the Customer before the booking is finalised.

Payment is due in full on completion of the Services, unless an alternative arrangement has been confirmed in writing by the Company. The Company may require a deposit at the time of booking, which will be offset against the final invoice. Deposits may be non-refundable where cancellation occurs within the periods set out in these Terms and Conditions.

Payments may be made using the methods accepted by the Company at the time of service. Where payment is not made on completion, the Customer agrees to pay all invoiced amounts by the due date specified on the invoice. The Company reserves the right to charge interest or late payment fees on overdue amounts in accordance with applicable law.

7. Booking Changes and Cancellations

The Customer may request to change the date or time of a booking by contacting the Company as early as possible. All changes are subject to availability and are not guaranteed until confirmed by the Company.

If the Customer cancels or reschedules a booking with less than 24 hours notice before the scheduled start time, the Company may charge a cancellation fee up to a reasonable percentage of the quoted service price to cover lost time and administrative costs.

Where the Operatives are unable to gain access to the Premises, or where the Premises are not ready or safe for work to begin, this may be treated as a late cancellation and the applicable fee may be charged.

The Company reserves the right to cancel or reschedule a booking in cases of emergency, staff illness, unforeseen operational issues, adverse weather, or events beyond its reasonable control. In such cases, the Company will notify the Customer as soon as reasonably practicable and will offer an alternative appointment. The Company will not be liable for any indirect or consequential losses resulting from such cancellations.

8. Service Performance and Results

The Company aims to deliver Services with reasonable care and skill and in accordance with industry practice for carpet cleaning. However, the Customer acknowledges that the outcome of any cleaning process depends on several factors, including carpet age, fibre type, level of soiling, prior cleaning methods, and the nature and age of stains.

The Company does not guarantee the removal of all stains, odours, or marks. Certain stains such as those from dyes, permanent markers, bleaches, strong chemicals, or long-standing pet issues may be permanent. The Company is not responsible where such stains cannot be fully removed.

Where the Customer is dissatisfied with any aspect of the Services, the Customer must notify the Company within a reasonable time, typically within 24 hours of completion. The Company may, at its discretion, arrange a revisit to inspect and where appropriate re-clean the area, provided the complaint is justified and the carpets or items have not been subject to further use or interference.

9. Liability and Insurance

The Company holds insurance cover appropriate for its business activities. The Company will take reasonable care when providing the Services and will be liable for direct damage to the Customer's property only where such damage is caused by the proven negligence of the Company or its Operatives.

The Customer must report any alleged damage to the Company as soon as reasonably practicable and in any event within 48 hours of the service. The Customer must give the Company a reasonable opportunity to inspect the damage before any repair, replacement, or disposal is undertaken. Failure to allow such inspection may affect the Company's ability to investigate and may limit or invalidate any potential claim.

The Company's total liability in respect of any claim arising out of or in connection with the Services shall be limited to the amount paid by the Customer for the specific service giving rise to the claim. The Company will not be liable for any loss of profits, loss of business, loss of goodwill, or any indirect or consequential losses suffered by the Customer.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.

10. Customer Property and Fragile Items

The Company requests that all fragile, breakable, or high-value items be removed from areas where the Services will be carried out. The Company accepts no responsibility for damage to such items that were not removed or adequately protected by the Customer.

The Company will not be liable for normal wear and tear, pre-existing damage, or the consequences of any structural or material weakness in the Premises, carpets, furnishings, or fixtures. This includes, by way of example, loose or defective seams, weakened fabrics, fraying, or colour loss due to prior cleaning, sunlight, or chemical exposure.

11. Waste Handling and Environmental Practices

The Company will collect and remove from the Premises only such waste as is generated by the performance of the Services, such as limited packaging or residues from the cleaning process, and only where this is reasonable and lawful.

All waste that the Company removes will be handled and disposed of in compliance with applicable waste management and environmental regulations. The Company will not remove or dispose of hazardous, clinical, or regulated waste, nor large or bulky items, and the Customer remains responsible for the lawful disposal of such materials.

The Company aims to use cleaning products and methods that are effective and mindful of environmental impact where feasible. The Customer should inform the Company of any allergies or sensitivities to cleaning products prior to the service so that suitable alternatives can be considered where possible.

12. Health and Safety

The Company operates in accordance with applicable health and safety legislation. Operatives are instructed to work in a safe manner and to use equipment and chemicals in line with suppliers guidance.

The Customer must ensure that the Premises are safe for work to proceed. If an Operative considers that there is a risk to health or safety, they may refuse to carry out all or part of the Services until the issue is addressed. In such circumstances, the Customer may be charged for the visit in accordance with these Terms and Conditions.

Customers and occupants should avoid walking on freshly cleaned carpets or surfaces until they are dry, and should follow any post-cleaning care advice provided by the Operative to minimise the risk of slips or damage.

13. Personal Data and Privacy

The Company will collect and process personal data from Customers only to the extent necessary to arrange and perform the Services, handle payments, and manage customer relationships. The Company will keep such information secure and will not share it with third parties except where required for the performance of the Services, for legal reasons, or with the Customer's consent.

The Customer is responsible for ensuring that any personal data of third parties that may be accessible at the Premises is appropriately protected and not left unsecured in areas where Operatives will be working.

14. Subcontracting

The Company reserves the right to use suitably qualified subcontractors or third-party service providers to carry out all or part of the Services, provided that the Company remains responsible for the overall delivery of the Services in accordance with these Terms and Conditions.

15. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice, or the scope of the Services. The current version will apply to each booking at the time it is accepted by the Company. Customers are encouraged to review the Terms and Conditions before confirming any new booking.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

18. Entire Agreement

These Terms and Conditions, together with any written confirmation of booking and any specific terms agreed in writing between the Company and the Customer, constitute the entire agreement between the parties in relation to the Services. The Customer acknowledges that they have not relied on any statement, promise, or representation that is not set out in this agreement.

19. Contact and Communication

All communications relating to bookings, changes, cancellations, complaints, or queries should be made through the contact channels published by the Company. The Customer is responsible for ensuring that their contact details are accurate and kept up to date so that the Company can send confirmations and important information relating to the Services.

By proceeding with a booking, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.